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  • Practical information - Vichy Thermal Spa Les Célestins in France

Practical information & reservations

The pleasure of welcoming you.


Dear guests, welcome to the Vichy Thermal Spa Célestins.

 

What to pack

We provide bath towels and bath robes. Remember to bring one or more swimsuits, a pair of non-slip sandals (free with Spa Hotel stays of four days or more) and a complete sports outfit so that you can use our exercise rooms.

Your stay

- Thermal Spa winter opening hours
From 1st Oct to 30th April, the Vichy thermal Spa Les Célestins team welcomes you from Monday to Saturday, 9 am to 8 pm, and on Sundays from 9 am to 4 pm. Please contact us for Christmas and New Year opening hours. Scheduled closure from 16th Feb to 6th March 2014 incl.
-Summer opening hours
From 1st May to 30th September, from Monday to Saturday, 9 am to 8 pm, on Sunday from 9 am to 1 pm.

- Medical certificate
We require you to provide a medical certificate
confirming you are medically fit for treatments and activities at the Thermal Spa. If you fail do so, we will require you to sign a statement confirming you have no medical contra-indications for each reservation.

- Access to the Thermal Spa
For the wellbeing of everyone, kindly switch off your mobile phone. Please come in swimsuit with bath robe, non-slip sandals and full sports kit (outdoor clothing is not allowed). Please shower before entering the treatment or relaxation areas. Out of respect for the modesty and privacy of others, nudity is not allowed in the hammam or the saunas.

- Children
Children under 16 are not allowed access to the Thermal Pass (hammam, saunas, giant thermal water bath, cardio-fitness area).
For children aged 12 to 16 years old, treatments can only be performed if a legal guardian is present in the cabin. Written parental permission is required.

-Treatment times
The time indicated is the actual time of the treatment. If you are not staying at the hotel, you are requested to arrive 15 minutes before the scheduled time of your treatment.
To ensure you have a full choice of treatments, we recommend you reserve 1 month in advance. Treatments cancelled with less than 24 hours’ notice are payable in full. No compensation is given for late arrival for treatments. Thank you for your co-operation.

- Availability of your room or suite
Your Deluxe room or Suite is available from 3 pm on the day of your arrival, and it must be vacated by noon on the day of your departure. You may benefit from a late departure upon request, subject to paying a supplement and depending on availability.

- Pets in the hotel and the Thermal Spa
Pets are welcome in hotel rooms but may not enter our restaurants or bar for hygiene reasons. For an extra « pet meal/pâté », please make your request at the time of your reservation.

- Parking
For a supplementary fee, a sheltered car park is located opposite the hotel with a valet and luggage service.

- Internet access
Free WiFi access is available in the hotel… but forbidden at all times to guests on the Digital Detox treatment programme.